Issues Management & Systems

We work with your management to develop a crisis management policy that works for your organisation - whether it be a New Zealand owned business or a subsidiary of a multi-national.

Typically the policy will cover: -

  • What is a crisis situation?
  • Crises can threaten the viability of a product or service, a business unit or organisation. An event that compromises the health and safety of employees, customers or the community or that threatens to destroy public trust in the organisation despite a company's long-standing reputation - can be called a crisis.
  • Crisis Categories. All issues can be categorised as Product, Corporate, Process and People - related.
  • Who is accountable for crisis management preparedness and who is responsible for managing the different categories of crises?
  • How the alert system operates.
  • The documentation which is available as a resource - e.g. a user friendly crisis manual, preparedness templates, checklists and an Issues Reference Book.
  • The process for updating the policy and relevant materials.
  • Managing social media

"Every part of the world shoots up daily into more subtlety. The very spider weaves her cauls with more art and cutting to entrap the fly. The shallow ploughman can distinguish now 'Twixt simple truth and a dissembling brow..."

Tomas Middleton, A Mad Word, My Masters, c 1605

"Crisis Management is a mindset and a process that on a daily basis drives a company's decisions and actions"

Pearson, Clair

"Its the dose that makes the poison"

Paracelsus (1493-1541)

"If it be not now, yet it will come: The readiness is all"

William Shakespeare, Hamlet: Act V Scene II

"They should shoot the scientists, not cull the calves. Nobody seems to know what is going on"

Dairy farmer quotes in the times (2/8/96)

"What good is a house, if you haven't got a decent planet to put it on"

Henry David Thoreau