Issues Management & Systems

We work with your management to develop a crisis management policy that works for your organisation - whether it be a New Zealand owned business or a subsidiary of a multi-national.

Typically the policy will cover: -

• What is a crisis situation?
• Crises can threaten the viability of a product or service, a business unit or organisation. An event that compromises the health and safety of employees, customers or the community or that threatens to destroy public trust in the organisation despite a company's long-standing reputation - can be called a crisis.
• Crisis Categories. All issues can be categorised as Product, Corporate, Process and People - related.
• Who is accountable for crisis management preparedness and who is responsible for managing the different categories of crises?
• How the alert system operates.
• The documentation which is available as a resource - e.g. a user friendly crisis manual, preparedness templates, checklists and an Issues Reference Book.
• The process for updating the policy and relevant materials.